Domain Names 24 Domain Transfers How do I obtain the authorisation code/EPP code for my domain? How do I transfer my domain to you? My domain is locked with my current provider, what can I do? What is your IPS Tag? Why does my UK tag change show as complete but the domain is not in my account? Domains Are there any restrictions or rules on the domain name I can choose to register? Are there any restrictions or rules on the domain name I can choose to register? How can I create a subdomain? How can I tell if DNS has propagated for me? How can I use DNS to verify my domain with Google Search Console? How do I add custom DNS before I use your nameservers?
Email 36 Email accounts Can I add SPF records for my domain name? Can I rename a mailbox? Can I use mail.domain in my mail client? Can I view my email address passwords? How can I change my mailbox password? How do I add a DKIM record? Migrations Can I rename a mailbox? Does the email migration delete any emails? How long does an email migration take? What details should I use for a WordPress SMTP plugin? Will the email migration tool cause downtime to mail? POP3 / IMAP Should you use POP3 or IMAP? What is IMAP? What is POP3? Spam & Junk Mail Can I add SPF records for my domain name? How do I add a DKIM record? How do I add SRV records for Office 365? How do I stop emails going to junk? Webmail Can I import contacts into Webmail? How do I create an email signature in webmail?
Web Hosting 46 CDN - Content Delivery Network CDN Statistics Do I need caching plugins and CDN? How do I use the CDN? What is a ‘Hard Refresh’ on my browser? Databases Can I set my database hostname as ‘localhost’? Can I view my FTP, email address, or database passwords? How do I create a MySQL database? How do I import a .sql file via phpMyAdmin? What is MariaDB? What’s the maximum MySQL database size allowed? FTP How do I connect via FTP? How do I upload a large file via FTP? I can’t connect via FTP, what can I do? What are the FTP hostnames? Why do DNS changes take 24-48 hours to propagate? Site Management Are you PCI compliant? Can I change my website’s PHP configuration? Can I enable GZIP Web Server Compression? Can you update the version of cURL on your webservers? Do you disallow any WordPress plugins on your WordPress platform? How can I tell if DNS has propagated for me? SSH How do I activate my free SSL? How do I connect via SSH on an Apple Mac? How do I connect via SSH? How do I run Composer via SSH? My website shows as insecure due to mixed content? Why should you use Force HTTPS on your website? SSL Certificates Can I install a third-party certificate? Can I point an A record to a package and get the free SSL certificate? How do I activate my free SSL? Why do I get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error? Website Problems Are there any limitations to what your service can fix? How much do you charge? What do I do if I believe a site is in breach of the Acceptable Use Policy / Terms of Service? What is a ‘Hard Refresh’ on my browser? Where are you located?
WordPress 84 Development Are your WordPress website designs pre-made templates? Can you maintain & host my website? Do I need all my content ready & prepared first? Do you offer WordPress CLI? Do You Redesign Existing Websites? Do you support WordPress Network (Multisite)? eCommerce Can you provide support for complex WooCommerce setups Do you maintain WooCommerce websites? Hosting Do you disallow any WordPress plugins on your WordPress platform? How do I reset my WordPress user password? I installed WordPress on the temporary URL, how can I change it to my domain name? What details should I use for a WordPress SMTP plugin? What is a ‘Hard Refresh’ on my browser? Will I own the website & copyright? Maintenance Packages Are there any limitations to what your service can fix? Can I cancel the maintenance service anytime? Can I get support for my business emails along with website maintenance? Can I speak to someone before signing up for your maintenance plans? Can I use my own web host with your maintenace package? Can you maintain & host my website? Plugins Do you disallow any WordPress plugins on your WordPress platform? How do I add and use WordPress contact forms? What details should I use for a WordPress SMTP plugin? What if a plugin that I use is no longer available? Who pays for the plugins and their licence renewal? Will you use plugins on my site? Smörgåsbord Retainer Are my priorities fixed for the month? Can you choose to use any service? Can you log in to my computer to fix it? Can you redesign my website under this type of service? Can you set up all my SEO with this service? Can you set up my external services like MailChimp or our company CRM, etc.? Themes Are your WordPress website designs pre-made templates? How many WordPress design revisions do you allow for? Who pays for the licences for web builders & themes?
