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  • HOME
  • WORDPRESS SERVICES
    • WordPress website design
    • WordPress Care, support & maintenance plans
    • WordPress website hosting
    • WordPress website migration
    • WordPress site audit
    • WordPress website optimisation
    • White label website design
  • ABOUT
  • CLIENTS
    • Support tickets
    • Your account
    • Webmail
    • Hosting Panel
    • Remote support
    • Service Status
    • Help Hub
    • Login
    • Logout
  • CONTACT

Domain Names

24
  • Domain Transfers
    • How do I obtain the authorisation code/EPP code for my domain?
    • How do I transfer my domain to you?
    • My domain is locked with my current provider, what can I do?
    • What is your IPS Tag?
    • Why does my UK tag change show as complete but the domain is not in my account?
  • Domains
    • Are there any restrictions or rules on the domain name I can choose to register?
    • Are there any restrictions or rules on the domain name I can choose to register?
    • How can I create a subdomain?
    • How can I tell if DNS has propagated for me?
    • How can I use DNS to verify my domain with Google Search Console?
    • How do I add custom DNS before I use your nameservers?
    • How do I change the contact details on my .com and .co.uk domain names?
    • How do I change the registrant name for a .uk domain name?
    • How do I configure Google Workspace (formerly G Suite, formerly, formly Google Apps)?
    • How do I obtain the authorisation code/EPP code for my domain?
    • How do I setup a domain redirect?
    • My www.domin.com doesn’t work, but domain.com works fine (or vice-versa) – what’s up?
    • What does FQDN mean?
    • What is a nameserver?
    • What is domain propagation?
    • What is your IPS Tag?
    • Where can I view the nameservers of a domain?
    • Where can I view the nameservers of a domain?
    • Why do DNS changes take 24-48 hours to propagate?

Email

36
  • Email accounts
    • Can I add SPF records for my domain name?
    • Can I rename a mailbox?
    • Can I use mail.domain in my mail client?
    • Can I view my email address passwords?
    • How can I change my mailbox password?
    • How do I add a DKIM record?
    • How do I add another server/include to an SPF record?
    • How do I add SRV records for Office 365?
    • How do I migrate emails?
    • How do I set up email on my Android device?
    • How do I set up email on my iPhone?
    • How do I setup my mailbox in Outlook?
    • How do I stop emails going to junk?
    • I’ve reached my mailbox quota size. What can I do?
    • What are MX records?
    • What are my email sending limits?
    • What are the recommended Thunderbird Mail client settings?
    • What details should I use for a WordPress SMTP plugin?
    • What is email forwarding?
    • Why are the IMAP folders missing from my iPhone or iPad?
    • Why can’t I send emails?
    • Why do I get “Mailbox does not exist” bounceback from a brand new mailbox?
  • Migrations
    • Can I rename a mailbox?
    • Does the email migration delete any emails?
    • How long does an email migration take?
    • What details should I use for a WordPress SMTP plugin?
    • Will the email migration tool cause downtime to mail?
  • POP3 / IMAP
    • Should you use POP3 or IMAP?
    • What is IMAP?
    • What is POP3?
  • Spam & Junk Mail
    • Can I add SPF records for my domain name?
    • How do I add a DKIM record?
    • How do I add SRV records for Office 365?
    • How do I stop emails going to junk?
  • Webmail
    • Can I import contacts into Webmail?
    • How do I create an email signature in webmail?

Web Hosting

46
  • CDN - Content Delivery Network
    • CDN Statistics
    • Do I need caching plugins and CDN?
    • How do I use the CDN?
    • What is a ‘Hard Refresh’ on my browser?
  • Databases
    • Can I set my database hostname as ‘localhost’?
    • Can I view my FTP, email address, or database passwords?
    • How do I create a MySQL database?
    • How do I import a .sql file via phpMyAdmin?
    • What is MariaDB?
    • What’s the maximum MySQL database size allowed?
  • FTP
    • How do I connect via FTP?
    • How do I upload a large file via FTP?
    • I can’t connect via FTP, what can I do?
    • What are the FTP hostnames?
    • Why do DNS changes take 24-48 hours to propagate?
  • Site Management
    • Are you PCI compliant?
    • Can I change my website’s PHP configuration?
    • Can I enable GZIP Web Server Compression?
    • Can you update the version of cURL on your webservers?
    • Do you disallow any WordPress plugins on your WordPress platform?
    • How can I tell if DNS has propagated for me?
    • How do I find the IP address of a hosting package?
    • How do I set up a cron job?
    • How do I use the File Permissions Checker?
    • How do I use the Website Malware Scanner?
    • How do I view the most recent backups taken by Timeline Backups?
    • Is ImageMagick supported?
    • Temporary URLs: what are they, and what are they used for?
    • What is the IP address that my site uses for external connections?
    • Where can I view the nameservers of a domain?
    • Will I own the website & copyright?
  • SSH
    • How do I activate my free SSL?
    • How do I connect via SSH on an Apple Mac?
    • How do I connect via SSH?
    • How do I run Composer via SSH?
    • My website shows as insecure due to mixed content?
    • Why should you use Force HTTPS on your website?
  • SSL Certificates
    • Can I install a third-party certificate?
    • Can I point an A record to a package and get the free SSL certificate?
    • How do I activate my free SSL?
    • Why do I get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error?
  • Website Problems
    • Are there any limitations to what your service can fix?
    • How much do you charge?
    • What do I do if I believe a site is in breach of the Acceptable Use Policy / Terms of Service?
    • What is a ‘Hard Refresh’ on my browser?
    • Where are you located?

WordPress

84
  • Development
    • Are your WordPress website designs pre-made templates?
    • Can you maintain & host my website?
    • Do I need all my content ready & prepared first?
    • Do you offer WordPress CLI?
    • Do You Redesign Existing Websites?
    • Do you support WordPress Network (Multisite)?
    • Do your WordPress theme designs work on all mobile devices?
    • How do I add and use WordPress contact forms?
    • How long will my website take to design & build?
    • How many WordPress design revisions do you allow for?
    • How much do you charge?
    • How much does a WordPress website cost?
    • I installed WordPress on the temporary URL, how can I change it to my domain name?
    • I’ve no images – can I just grab photos from the internet?
    • What if a plugin that I use is no longer available?
    • What is a ‘Hard Refresh’ on my browser?
    • Where are you located?
    • Which Page Builders Do You Use?
    • Who pays for the licences for web builders & themes?
    • Who pays for the plugins and their licence renewal?
    • Will I own the website & copyright?
    • Will my website be SEO friendly?
    • Will you use plugins on my site?
  • eCommerce
    • Can you provide support for complex WooCommerce setups
    • Do you maintain WooCommerce websites?
  • Hosting
    • Do you disallow any WordPress plugins on your WordPress platform?
    • How do I reset my WordPress user password?
    • I installed WordPress on the temporary URL, how can I change it to my domain name?
    • What details should I use for a WordPress SMTP plugin?
    • What is a ‘Hard Refresh’ on my browser?
    • Will I own the website & copyright?
  • Maintenance Packages
    • Are there any limitations to what your service can fix?
    • Can I cancel the maintenance service anytime?
    • Can I get support for my business emails along with website maintenance?
    • Can I speak to someone before signing up for your maintenance plans?
    • Can I use my own web host with your maintenace package?
    • Can you maintain & host my website?
    • Can you provide support for complex WooCommerce setups
    • Do maintenance hours roll over to the next month?
    • Do you handle plugin and theme updates?
    • Do you maintain WooCommerce websites?
    • Do you offer WordPress CLI?
    • Do you provide customised maintenance plans?
    • Does the maintenance contract include licences for all plugins and themes?
    • How can I cancel my maintenance services?
    • How can I choose the best WordPress maintenance service for my needs?
    • How do I reset my WordPress user password?
    • How much do you charge for extra development work?
    • I have more than one website – do you offer a discount?
    • Is there a contract length?
    • What are your support ticket response times?
    • What benefits do I get from a WordPress Website Maintenance Service?
    • What do you class as updates to the content?
    • What happens if my website is hacked, breaks, goes down, etc?
    • What kind of tasks are excluded from your service?
    • When can I get support?
    • Where are you located?
    • Which countries do you offer WordPress tech support and maintenance for?
    • Why should I choose your maintenance service for my business website?
    • Will you re-design my website under this contract?
  • Plugins
    • Do you disallow any WordPress plugins on your WordPress platform?
    • How do I add and use WordPress contact forms?
    • What details should I use for a WordPress SMTP plugin?
    • What if a plugin that I use is no longer available?
    • Who pays for the plugins and their licence renewal?
    • Will you use plugins on my site?
  • Smörgåsbord Retainer
    • Are my priorities fixed for the month?
    • Can you choose to use any service?
    • Can you log in to my computer to fix it?
    • Can you redesign my website under this type of service?
    • Can you set up all my SEO with this service?
    • Can you set up my external services like MailChimp or our company CRM, etc.?
    • Do hours/days carry over?
    • Does the contract include licences for all plugins and themes?
    • Does this service include website hosting?
    • How is support contact handled?
    • How much do you charge?
    • Is there a contract length?
    • What type of tasks are excluded from this service?
    • When can I get support?
    • Why do you subtract some hours for routine maintenance?
  • Themes
    • Are your WordPress website designs pre-made templates?
    • How many WordPress design revisions do you allow for?
    • Who pays for the licences for web builders & themes?
View Categories
  • Home
  • Knowledge Base
  • Domain Names

Domain Names

  • Domain Transfers
    • How do I obtain the authorisation code/EPP code for my domain?
    • How do I transfer my domain to you?
    • My domain is locked with my current provider, what can I do?
    • What is your IPS Tag?
    • Why does my UK tag change show as complete but the domain is not in my account?
  • Domains
    • Are there any restrictions or rules on the domain name I can choose to register?
    • Are there any restrictions or rules on the domain name I can choose to register?
    • How can I create a subdomain?
    • How can I tell if DNS has propagated for me?
    • How can I use DNS to verify my domain with Google Search Console?
    • How do I add custom DNS before I use your nameservers?
    • How do I change the contact details on my .com and .co.uk domain names?
    • How do I change the registrant name for a .uk domain name?
    • How do I configure Google Workspace (formerly G Suite, formerly, formly Google Apps)?
    • How do I obtain the authorisation code/EPP code for my domain?
    • How do I setup a domain redirect?
    • My www.domin.com doesn’t work, but domain.com works fine (or vice-versa) – what’s up?
    • What does FQDN mean?
    • What is a nameserver?
    • What is domain propagation?
    • What is your IPS Tag?
    • Where can I view the nameservers of a domain?
    • Where can I view the nameservers of a domain?
    • Why do DNS changes take 24-48 hours to propagate?

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